Accepted Payment Methods

PetNest Home accepts major payment methods available at checkout. Available payment options may vary depending on your location, device, browser, and payment provider.

We may add, remove, or update payment methods at any time based on payment provider availability and store settings.

Currency

Unless otherwise stated, all product prices, shipping fees, taxes, discounts, and order totals are displayed in USD.

If you are shopping from outside the United States, your bank or payment provider may convert the order total into your local currency. Currency conversion rates and foreign transaction fees are determined by your bank, card issuer, or payment provider, not by PetNest Home.

Pricing Policy

We do our best to display accurate prices, product details, discounts, and availability on our website. However, pricing errors, typographical errors, technical issues, or incorrect product information may occasionally occur.

• Prices may change without prior notice.
• Sale prices, discounts, and promotions may be available for a limited time only.
• Prices shown on product pages may differ from prices shown during previous promotions.
• The final order total shown at checkout is the amount you agree to pay before submitting your order.

Discounts, Promo Codes & Offers

From time to time, PetNest Home may offer discounts, bundle offers, free shipping offers, promotional codes, or limited-time deals.

• Discount codes must be entered correctly at checkout before the order is placed.
• Discounts cannot always be combined with other promotions, bundles, or automatic offers.
• Expired discount codes cannot be applied after checkout.
• We are unable to apply a discount retroactively after an order has already been placed, unless approved by our support team.
• Promotional offers may be changed, paused, or ended at any time.

Taxes, Sales Tax & VAT

Taxes may be calculated and collected at checkout where required by law. The amount of tax charged may depend on your shipping address, billing address, order value, product type, and applicable tax rules.

PetNest Home is not responsible for customs delays, import duties, local taxes, or additional fees charged by your country or local authorities.

U.S. Sales Tax

For orders shipped within the United States, applicable sales tax may be collected at checkout based on your shipping address and current tax requirements.

• Any applicable tax will be shown before you complete payment.
• The tax amount may vary depending on state, county, city, or local tax rules.
• Your order confirmation and receipt will show the total amount paid, including any applicable taxes.

Shipping Charges & Free Shipping

Shipping costs are shown at checkout before you complete your order. PetNest Home may offer free shipping on qualifying orders, such as orders over a specific subtotal amount.

• Free shipping eligibility is calculated based on the order subtotal before taxes and after discounts, unless otherwise stated.
• Express shipping, upgraded shipping, shipping protection, or special handling fees may not be included in free shipping offers.
• Shipping fees are non-refundable unless the return or refund is caused by our error.

Payment Authorization & Order Review

When you place an order, your payment method may be authorized immediately. In some cases, orders may be reviewed for fraud prevention, payment verification, address accuracy, inventory availability, or other security reasons.

• We may contact you if additional information is needed to process your order.
• Orders may be delayed if payment verification is required.
• PetNest Home reserves the right to cancel or refuse orders that appear fraudulent, suspicious, incorrectly priced, or unavailable.

Failed, Declined, or Duplicate Payments

If your payment is declined, please check your card details, billing address, available balance, bank restrictions, or payment provider settings.

• PetNest Home does not control bank declines or payment provider decisions.
• If you believe you were charged twice, contact your bank first to confirm whether one charge is only a pending authorization.
• Pending authorizations usually disappear automatically if the payment was not completed.
• If you still need help, contact us with your order number and payment details, excluding full card numbers.

Checkout Security

PetNest Home uses secure checkout technology to help protect your payment information.

• Checkout is encrypted through secure payment providers.
• We do not store your full credit card number on our servers.
• Payment information is handled by trusted third-party payment processors.
• Please never email us your full credit card number, card security code, or sensitive payment credentials.

Refunds & Payment Reversals

Approved refunds are issued to the original payment method used at checkout. Refund processing times may vary depending on your bank, card issuer, or payment provider.

• Refunds are typically processed within 2–5 business days after approval.
• Your bank or payment provider may take additional time to post the refund to your account.
• Original shipping fees, express shipping, shipping protection, and handling fees may be non-refundable unless the issue was caused by our error.
• For full return details, please review our Return & Refund Policy.

Chargebacks & Payment Disputes

If you have an issue with your order, please contact PetNest Home support first. Most problems can be resolved faster through our support team than through a bank dispute.

• Email us with your order number and a clear explanation of the issue.
• We typically respond within 12–24 business hours, Monday–Friday.
• Filing a chargeback before contacting support may delay the resolution process.
• We reserve the right to provide order records, tracking information, customer communication, and policy details to payment providers when responding to disputes.

Fraud Prevention

To protect our customers and our store, PetNest Home may use fraud prevention tools and manual order review.

• Orders with mismatched billing and shipping details may require review.
• High-risk orders may be delayed, canceled, or refunded.
• We may refuse service if an order appears fraudulent, abusive, or violates our policies.