Overview

Welcome to PetNest Home. The terms “PetNest Home,” “we,” “us,” and “our” refer to PetNest Home. PetNest Home operates this website and online store, including all related information, content, features, tools, products, and services made available to you.

PetNest Home is powered by Shopify, which enables us to provide our online store, checkout, payment processing, order management, and related services.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you visit, browse, purchase from, or otherwise use our website and services.

Section 1 — Access & Account

By using our website or placing an order, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.

You may be asked to provide certain information to browse, purchase, create an account, contact support, or use certain features. You agree that all information you provide is accurate, current, complete, and lawfully provided.

• You are responsible for maintaining the confidentiality of your account login details.
• You are responsible for all activity that occurs under your account.
• You may not transfer, sell, assign, or license your account to another person.
• We may suspend or terminate access if we believe an account is being misused or violates these Terms.

Section 2 — Our Products

We make every reasonable effort to display product information, photos, colors, sizes, pricing, descriptions, and availability as accurately as possible. However, product appearance may vary depending on your device, screen settings, lighting, and browser.

PetNest Home products are intended for normal pet ownership, walking, training, and everyday use as described on our product pages.

• Product descriptions, prices, and availability may change without notice.
• We reserve the right to discontinue products at any time.
• We may limit product quantities, orders, or availability by customer, region, or jurisdiction.
• Actual product packaging, colors, accessories, or details may vary slightly from photos or displays.

Section 3 — Orders

When you place an order through our website, you are making an offer to purchase the selected products. Your order is not accepted until we confirm acceptance, process payment, and begin fulfillment.

We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, inventory issues, shipping restrictions, payment problems, or violation of these Terms.

• Please review your order carefully before submitting it.
• We may not be able to change or cancel an order once it has entered processing or shipping.
• If we cancel an order after payment has been made, we will issue a refund to the original payment method where applicable.
• Purchases are intended for personal or household use and not for unauthorized commercial resale or export.

Section 4 — Prices, Billing & Payment

Prices, discounts, promotional offers, shipping fees, taxes, and availability may change without notice. The final amount shown at checkout is the amount you agree to pay when submitting your order.

• Unless otherwise stated, prices are displayed in U.S. dollars.
• Prices may not include taxes, duties, customs fees, shipping, handling, or other charges unless specifically stated.
• Promotional offers may have separate terms and may not always be combined with other discounts.
• We may correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.

You agree to provide current, complete, and accurate billing, payment, shipping, and account information. You represent that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.

For more details, please review our Payment, Pricing & Tax Policy.

Section 5 — Shipping & Delivery

Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, weather, holidays, incorrect addresses, supply chain issues, or events outside our control.

• You are responsible for providing a complete and accurate shipping address.
• Once an order has shipped, changes may not be possible.
• Tracking updates may take time to appear after the shipping label is created.
• Risk of loss may pass to you once the package is delivered or transferred to the carrier, depending on applicable law.

For more details, please review our Shipping Policy.

Section 6 — Returns, Refunds & Exchanges

Returns, refunds, exchanges, cancellations, damaged items, and order issues are handled according to our Return & Refund Policy.

• Eligible items may be returned within the return window stated in our policy.
• Returned items must meet the condition requirements listed in our policy.
• Refunds are typically issued to the original payment method after approval.
• Some fees, shipping costs, express shipping, or handling fees may be non-refundable unless the issue was caused by our error.

For more details, please review our Return & Refund Policy.

Section 7 — Warranty

Product warranty coverage, warranty exclusions, claim requirements, replacement options, and warranty limitations are handled according to our Warranty Policy.

Warranty coverage is intended for eligible manufacturing defects and does not cover chewing, biting, misuse, accidents, incorrect sizing, normal wear and tear, improper cleaning, unauthorized modifications, or use outside the product’s intended purpose.

For more details, please review our Warranty Policy.

Section 8 — Pet Safety & Product Use

PetNest Home products are designed to support safer, more comfortable, and more controlled everyday pet handling. However, no pet product can guarantee complete safety, prevent all pulling, prevent all injuries, or replace responsible pet ownership.

• You are responsible for measuring your pet and selecting the correct size.
• You are responsible for adjusting the product properly before use.
• You should inspect buckles, clips, stitching, D-rings, straps, and hardware before each use.
• You should not use damaged, worn, chewed, or improperly fitting gear.
• You should not leave pets unattended while wearing harnesses, leashes, collars, or accessories.
• Products should not be used as tie-out, tethering, restraint, climbing, or safety equipment unless explicitly stated.

Section 9 — Intellectual Property

All content on our website, including but not limited to text, images, graphics, product photos, videos, logos, icons, product names, page design, layout, reviews, and other materials, is owned by PetNest Home, our licensors, partners, suppliers, or service providers and is protected by applicable intellectual property laws.

• You may use our website for personal, non-commercial shopping purposes only.
• You may not copy, reproduce, modify, distribute, sell, exploit, scrape, download, republish, or create derivative works from our website content without permission.
• You may not use our brand name, logos, product names, or content in a misleading, unauthorized, or infringing way.
• All rights not expressly granted are reserved.

Section 10 — Optional Tools & Third-Party Services

We may provide access to third-party tools, apps, payment methods, tracking services, reviews, marketing tools, customer support tools, or other services. These third-party tools may be provided “as is” and “as available.”

We do not control every third-party tool and are not responsible for their availability, content, policies, security, accuracy, or performance. Your use of third-party tools may be subject to the third party’s own terms and privacy policies.

Section 11 — Third-Party Links

Our website may include links to third-party websites, apps, platforms, social media pages, payment providers, shipping carriers, tracking pages, or other online services.

We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, security, policies, products, or services of third-party websites. If you access third-party websites, you do so at your own risk.

Section 12 — Relationship With Shopify

PetNest Home is powered by Shopify, which enables us to provide our online store and services. However, sales and purchases made through our store are made directly with PetNest Home.

By using our website and services, you acknowledge that Shopify is not responsible for any aspect of your purchase from PetNest Home, including any injury, damage, loss, delivery issue, refund request, warranty claim, or product-related issue.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with PetNest Home, to the extent permitted by law.

Section 13 — Privacy

Personal information collected through our website and services is handled according to our Privacy Policy. Because our store is powered by Shopify, some information may also be processed by Shopify and other service providers to operate the store, process payments, fulfill orders, provide analytics, prevent fraud, and improve services.

For more details, please review our Privacy Policy.

Section 14 — Feedback, Reviews & User Content

If you submit, upload, post, email, tag, review, or otherwise provide feedback, photos, videos, reviews, testimonials, suggestions, ideas, or other content related to PetNest Home, our products, or our services, you represent that you have the rights necessary to provide that content.

By submitting content to us, you grant PetNest Home a worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, modify, publish, distribute, and promote that content for business, marketing, product improvement, customer support, and promotional purposes, where permitted by law.

• Your content must not be false, misleading, unlawful, abusive, defamatory, obscene, infringing, or harmful.
• You may not impersonate another person or submit fake reviews.
• We may remove or edit content that violates these Terms or our policies.
• We are not obligated to keep feedback confidential, pay compensation, or respond to every submission.

Section 15 — Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, discounts, taxes, or other information.

We reserve the right to correct errors, inaccuracies, or omissions, update information, change or cancel orders, and modify website content at any time without prior notice, including after an order has been submitted.

Section 16 — Prohibited Uses

You may use our website and services only for lawful purposes. You agree not to use our website or services:

• For any unlawful, fraudulent, malicious, or abusive purpose.
• To violate any applicable laws, regulations, or local rules.
• To infringe our intellectual property rights or the rights of others.
• To harass, abuse, defame, threaten, intimidate, or harm another person.
• To submit false, misleading, inaccurate, or deceptive information.
• To upload or transmit viruses, malware, harmful code, or disruptive technology.
• To spam, phish, pharm, scrape, crawl, spider, harvest, or collect data without authorization.
• To interfere with website security, checkout, payment systems, account access, or fraud prevention features.
• To reproduce, duplicate, copy, sell, resell, or exploit any part of our website or services without permission.
• To attempt unauthorized access to any part of our website, systems, accounts, or networks.

We reserve the right to suspend, restrict, block, or terminate access if we determine that you have violated these Terms.

Section 17 — Termination

We may terminate, suspend, restrict, or disable your access to our website or services at any time, with or without notice, if we believe you have violated these Terms or used our services in a harmful, fraudulent, unlawful, or abusive way.

Termination does not cancel obligations that arose before termination, including payment obligations, policy compliance, intellectual property restrictions, disclaimers, indemnification, limitations of liability, and any provisions intended to survive termination.

Section 18 — Disclaimer of Warranties

Our website, services, and products are provided “as is” and “as available,” except as expressly stated in our written policies.

To the fullest extent permitted by law, PetNest Home does not guarantee, represent, or warrant that:

• Our website will be uninterrupted, secure, timely, or error-free.
• Product information will always be complete, current, or free from errors.
• Products will meet every expectation or be suitable for every pet, breed, behavior, size, or situation.
• Any product will prevent all pulling, escape, injury, damage, or pet behavior issues.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above limitations may not apply to you.

Section 19 — Limitation of Liability

To the fullest extent permitted by law, PetNest Home and our owners, employees, partners, contractors, suppliers, service providers, affiliates, licensors, and Shopify-related service providers will not be liable for any direct, indirect, incidental, special, punitive, consequential, or similar damages arising from your use of our website, services, or products.

This includes, without limitation, damages related to lost profits, lost revenue, lost savings, loss of data, replacement costs, injury, product misuse, pet behavior, shipping delays, website errors, payment issues, third-party services, or any claim related to your use of our website or products.

Section 20 — Indemnification

You agree to indemnify, defend, and hold harmless PetNest Home, Shopify, our affiliates, partners, employees, contractors, service providers, licensors, and suppliers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising from:

• Your breach of these Terms or any policy referenced in them.
• Your violation of any law or third-party right.
• Your misuse of our website, services, or products.
• Your inaccurate, false, or misleading information.
• Your user content, feedback, reviews, or submissions.

Section 21 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be considered severed. The remaining provisions will remain valid and enforceable.

Section 22 — Waiver & Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service and any policies posted on our website constitute the entire agreement between you and PetNest Home regarding your use of our website and services, superseding any prior agreements, communications, or proposals.

Section 23 — Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights or obligations without notice or consent where permitted by law.

Section 24 — Governing Law

These Terms of Service and any separate agreements under which we provide services or products shall be governed by and interpreted in accordance with the laws of the State of Texas and applicable United States federal laws, without regard to conflict of law principles.

To the extent permitted by law, disputes related to these Terms, our website, services, or products may be handled in the appropriate courts located in Texas, United States.

Section 25 — Headings

Headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning or interpretation of these Terms.

Section 26 — Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Your continued use of our website or services after changes are posted means you accept the updated Terms.