Overview

PetNest Home operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you with a convenient shopping experience.

PetNest Home is powered by Shopify, which helps us provide our online store, checkout, order management, payment processing, and related services.

By using our website, placing an order, creating an account, contacting us, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. Depending on how you interact with PetNest Home, we may collect or process the following categories of personal information:

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you visit our website, place an order, create an account, contact support, request a return, submit a warranty claim, sign up for emails, or otherwise provide information to us.
• Automatically through our website, including through cookies, pixels, analytics tools, log files, and similar technologies.
• From service providers, including Shopify, payment processors, shipping providers, fraud prevention tools, analytics tools, email platforms, and customer support providers.
• From advertising and marketing partners, including platforms that help us measure, personalize, and improve advertising.
• From other third parties, where permitted by law or with your consent.

How We Use Personal Information

We use personal information for legitimate business purposes, including:

• To provide our store and services: process orders, accept payments, fulfill purchases, arrange shipping, provide tracking, manage accounts, process returns, exchanges, refunds, and warranty claims.
• To communicate with you: send order confirmations, shipping updates, customer support replies, account notices, policy updates, and service-related messages.
• To improve our website and products: understand customer behavior, troubleshoot issues, improve product pages, personalize your shopping experience, and develop better products and services.
• For marketing and advertising: send promotional emails where permitted, show relevant ads, measure ad performance, recommend products, and manage marketing campaigns.
• For security and fraud prevention: detect, prevent, and investigate fraudulent, suspicious, unsafe, or unauthorized activity.
• For legal and compliance reasons: comply with applicable laws, tax requirements, legal processes, recordkeeping obligations, policy enforcement, dispute resolution, and fraud prevention.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

• Shopify, which hosts and supports our online store, checkout, and related services.
• Payment processors, to securely process payments, refunds, fraud checks, and transaction records.
• Shipping and fulfillment providers, to fulfill orders, create labels, provide tracking, and deliver products.
• Customer support providers, to help us respond to your questions, returns, exchanges, and warranty claims.
• Analytics providers, to understand website traffic, product interest, and store performance.
• Marketing and advertising partners, to send promotional messages, measure campaigns, personalize ads, and improve advertising.
• Legal, compliance, and fraud prevention parties, when required to comply with law, respond to valid legal requests, protect our rights, prevent fraud, or enforce our policies.
• Business transfer parties, in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell your personal information for money. However, some privacy laws define certain advertising or analytics sharing as “sale,” “sharing,” or “targeted advertising.” Where applicable, you may have the right to opt out of those activities.

Relationship With Shopify

Our store is hosted and supported by Shopify. Information you provide through our store may be transmitted to and processed by Shopify and other service providers to help operate the store, process orders, support checkout, prevent fraud, analyze performance, and improve services.

Shopify may process certain personal information as a service provider to PetNest Home and may also process certain information independently where required or permitted by applicable law.

To learn more about how Shopify handles personal information, you can review Shopify’s consumer privacy information through Shopify’s official privacy resources.

Cookies & Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate our website and improve your shopping experience.

These technologies may be used to:

• Remember cart contents and checkout preferences.
• Keep your account logged in where applicable.
• Measure website traffic and product page performance.
• Understand how visitors use our store.
• Personalize content, offers, and product recommendations.
• Measure advertising performance and show relevant ads.
• Improve website security and fraud prevention.

You can control cookies through your browser settings. Blocking cookies may affect website functionality, checkout, cart behavior, account features, or personalized experiences.

Marketing Communications

If you sign up for marketing emails, submit your email through a promotion, or otherwise opt in where required, we may send you promotional messages about products, offers, reminders, and store updates.

• You can unsubscribe from marketing emails using the unsubscribe link in our emails.
• Even if you unsubscribe from marketing, we may still send non-promotional messages related to your orders, account, returns, refunds, warranty claims, or customer support.
• We do not want you to receive unwanted messages, so please contact us if you have trouble unsubscribing.

Advertising & Analytics

We may use advertising and analytics tools to understand website performance, measure campaigns, show relevant ads, and improve our store. These tools may collect device information, usage information, page views, product interactions, cart activity, and other online identifiers.

Depending on where you live, you may have the right to opt out of certain targeted advertising or sharing activities. You may also use browser settings, platform ad settings, or privacy tools available in your region.

Third-Party Websites & Links

Our website may contain links to third-party websites, apps, social media platforms, payment providers, tracking pages, or other online services that are not controlled by PetNest Home.

We are not responsible for the privacy, security, content, practices, or policies of third-party websites or services. Please review their privacy policies before providing personal information to them.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us at support@petnesthome.com so we can review and take appropriate action.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

• Checkout is processed through secure third-party payment providers.
• We do not store your full payment card number on our servers.
• Please do not email full credit card numbers, passwords, or sensitive payment credentials to us.
• You are responsible for keeping your account login information secure where account features are available.

Retention of Personal Information

We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, support customers, comply with legal obligations, resolve disputes, enforce policies, prevent fraud, maintain records, and operate our business.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, tax obligations, dispute needs, fraud prevention, and business operations.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access or know: request information about the personal information we hold about you.
• Right to correction: request that inaccurate personal information be corrected.
• Right to deletion: request that we delete certain personal information.
• Right to portability: request a copy of certain personal information in a portable format where applicable.
• Right to opt out: opt out of certain sales, sharing, targeted advertising, or marketing communications where applicable.
• Right to appeal: appeal certain decisions regarding privacy requests where applicable by law.
• Right to non-discrimination: we will not discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact us at support@petnesthome.com. We may need to verify your identity before processing your request.

Global Privacy Control & Do Not Track

Some browsers and privacy tools may send privacy preference signals, such as Global Privacy Control. Where required by applicable law and where we are able to recognize and process the signal, we will treat it as a request to opt out of applicable sale, sharing, or targeted advertising activities for that browser or device.

Other than legally required privacy preference signals, we may not respond to all “Do Not Track” signals because there is not a single consistent industry standard for how such signals should be interpreted.

International Transfers

PetNest Home may process, store, and transfer personal information outside your country of residence, including to the United States or other locations where our service providers operate.

Where required by applicable law, we rely on appropriate transfer mechanisms, contractual protections, service provider safeguards, or other legally recognized methods to protect personal information transferred internationally.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review and respond to your concern.

Depending on where you live, you may also have the right to contact a local data protection authority or other privacy regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.